Got a Question?

A refurbished device is a pre owned item that has been tested, inspected, and where needed repaired, before being resold. Every device we sell has been professionally tested by us and verified to be in full working order before dispatch, unless a fault is clearly disclosed on the listing.

Yes. We sell genuine, original manufacturer branded products including Apple, Windows laptops, gaming laptops, gaming consoles, cameras and smartwatches. We do not rebrand or alter the manufacturer branding on any device.

We use a six tier grading system to describe the cosmetic condition of each device: New, Like New, Very Good, Good, Fair, and Stallone. Each grade is explained in detail in our Product Condition Guide, which also tells you what to expect in terms of appearance for the item you are buying.

No. Images shown on our website are for illustrative purposes and represent the general appearance of the product. As our products are refurbished, the cosmetic condition of the exact item you receive is determined by the condition grade selected on the product detail page at the time of purchase, as described in our Product Condition Guide, rather than by the image shown.

Stallone is our grade for devices with the most cosmetic wear, including heavier scratches, scuffs or dents. These devices are fully tested and verified to work, but cosmetically show more signs of previous use than our other grades. It is a great option if you care more about performance than appearance and want the lowest possible price.

Please check the individual product listing, as accessories included can vary by item. Any accessories included with your specific order will be clearly stated on the product listing before you buy.

Not always. Where possible, we include original manufacturer accessories with your device. Where original accessories are not available, we provide a fully working and compatible generic alternative instead. In some cases we may include an original accessory even where a generic one was expected, but this cannot be guaranteed. Whether an accessory is original or generic will not affect its functionality, and all accessories included are tested to ensure they work properly with your device.

Simply browse our website, select the item and condition grade you want, and follow the checkout process. You will receive an order confirmation by email, WhatsApp, or both once your order and payment are confirmed.

Yes, especially if it has not yet been dispatched. Contact us as soon as possible via WhatsApp for the fastest response. If your order has already been dispatched, you can still return it under our 14 day statutory right or 30 day return policy once it arrives. Full details are in our Returns, Refunds and Cancellation Policy.

Contact us immediately via WhatsApp, phone or email. If your order has not yet been dispatched we will update the address. Once dispatched, the address cannot be changed by us directly, though other options may be available. See our Shipping and Delivery Policy for full details.

Yes. We offer free delivery on every order across the UK, with no minimum spend required.

It depends on the item. Each product listing shows the applicable delivery option, either Next Day, 2 Working Days, or 3 to 5 Working Days. Orders placed before 2:00 PM are usually dispatched the same working day.

Yes, including Northern Ireland, Scotland and the Isle of Wight. Remote or non standard areas may occasionally take slightly longer than our standard timeframes due to courier routing.

We use Royal Mail and DHL, chosen at our discretion depending on the item. We are unable to accommodate requests for a specific courier.

Both Royal Mail and DHL will attempt redelivery and leave a notification card. If the parcel is returned to us, we will contact you to arrange redelivery or a refund. Full details are in our Shipping and Delivery Policy.

You have 30 days from delivery to return an item. The first 14 days are your statutory legal right, and the remaining period is our voluntary extended policy.

If you are returning an item because you changed your mind, you are responsible for return postage. If the item is faulty, damaged, or not as described, we will reimburse return postage up to £10 based on item type, within the first 30 days.

Yes, for any return seeking a refund or replacement. This is mandatory and helps us process your return quickly. For warranty repairs it is strongly advised but not mandatory. Full details are in our Returns, Refunds and Cancellation Policy.

All our refurbished devices come with a 6 month Seller Service Warranty from the date of purchase, covering genuine hardware faults. The remedy is repair first, then replacement if repair is not possible.

Our warranty does not cover accidental damage, screen damage, liquid damage, or damage caused by the customer. Full details are set out in our Returns, Refunds and Cancellation Policy.

Refunds are not available after 30 days. However genuine hardware faults within 6 months of purchase are covered under our warranty, and we will repair or replace the device.

We accept Visa, Mastercard, Apple Pay, Google Pay and PayPal, all processed securely through Stripe.

Yes. All payments are processed by Stripe, a PCI DSS compliant payment processor. We never see or store your full card details.

Once we initiate your refund, please allow 5 to 10 business days for card payments or 3 to 5 business days for PayPal. These timeframes depend on your bank and are outside our control.