Terms & Conditions

All products sold by Express Gadgets Limited are refurbished items. We make every effort to ensure that product descriptions, images, specifications and condition grading shown on our website are accurate.

Cosmetic condition is described in accordance with our Product Condition Guide, which sets out our six tier grading system from New through to our Stallone grade. Please refer to this guide for a full explanation of what each condition grade means before placing your order.

All products are professionally tested and verified to be in full working order before dispatch, unless a specific fault or limitation is disclosed on the individual product listing.

Images shown on our website are for illustrative purposes. As our products are refurbished and individually graded, the exact item you receive may show variations in cosmetic condition consistent with the grade selected, even where it differs slightly in appearance from the image shown.

All prices displayed on our website are in British Pounds Sterling and are inclusive of VAT where applicable, unless otherwise stated on the product listing.

We make every reasonable effort to ensure prices and product availability shown on our website are accurate and up to date. However, errors may occasionally occur. If we discover a pricing or availability error after you have placed an order, we will contact you as soon as possible. You will be given the choice to proceed with the order at the correct price, or to cancel your order for a full refund.

We reserve the right to change prices on our website at any time. Changes will not affect orders that have already been confirmed.

When you place an order through our website, you are making an offer to purchase the item or items in your basket. A contract between you and Express Gadgets Limited is formed once we send you an order confirmation via email, WhatsApp, or both.

We reserve the right to decline or cancel any order at our discretion, for example where an item is no longer available, where a pricing error has occurred, or where we suspect fraudulent activity. If we cancel an order after payment has been taken, we will issue a full refund.

You are responsible for ensuring that all information provided at checkout, including your name, delivery address, and contact details, is accurate and complete. Express Gadgets Limited is not responsible for delays or delivery issues arising from incorrect information provided by the customer.

Payment is taken in full at the point of order through our secure payment processor, Stripe. We accept Visa, Mastercard, Apple Pay, Google Pay and PayPal. Full details of accepted payment methods, payment security, and refund timeframes are set out in our Payment Terms.

We do not store your full card details. All payment information is processed securely by Stripe in accordance with PCI DSS standards.

We deliver to addresses within the United Kingdom. Delivery is free on all orders. Delivery timeframes vary depending on the product purchased and are displayed on each individual product listing.

Our standard order cut off time is 2:00 PM. Orders placed before this time are dispatched the same working day, and orders placed after this time are dispatched the next working day.

Full details of our delivery process, including courier information, failed delivery procedures, and delivery to remote areas, are set out in our Shipping and Delivery Policy, which forms part of these terms.

You have the right to cancel your order before it has been dispatched, and a statutory right to cancel your order within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In addition to this statutory right, we voluntarily extend our return window to 30 days from the date of delivery.

Full details of how to cancel an order, how to return an item, return postage responsibilities, and how refunds are calculated and processed, including any applicable deductions for customer caused damage, are set out in full in our Returns, Refunds and Cancellation Policy, which forms part of these terms.

All refurbished devices sold by Express Gadgets Limited are covered by our 6 month Seller Service Warranty, running from the date of purchase, in accordance with the Consumer Rights Act 2015.

Full details of what our warranty covers, what it does not cover, and how to submit a warranty claim are set out in our Returns, Refunds and Cancellation Policy. A summary of our warranty in plain language is also available on our dedicated Warranty page.

As a seller of electrical and electronic equipment, Express Gadgets Limited takes its environmental responsibilities seriously. Products marked with the crossed out wheeled bin symbol should not be disposed of in general household waste at the end of their life.

If you wish to dispose of an electrical item, please use a designated recycling point or contact your local council for guidance on electronic waste disposal in your area. By choosing a refurbished device from Express Gadgets Limited, you are already helping to extend the life of existing electronic equipment and reduce electronic waste.

All content on our website, including text, graphics, logos, images, product descriptions, and the overall design and layout, is the property of Express Gadgets Limited or our licensors and is protected by copyright and other intellectual property laws.

You may view and download content from our website for your own personal, non-commercial use only. You must not reproduce, copy, distribute, or otherwise use any content from our website for commercial purposes without our prior written consent.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

Subject to the above, Express Gadgets Limited will not be liable for any indirect or consequential loss arising from your use of our website or your purchase of any product, including but not limited to loss of profit, loss of data, or business interruption.

Our total liability to you in connection with any order will not exceed the total amount paid by you for that order, except where this would conflict with your statutory rights or where liability cannot be excluded by law.

We are not liable for any delay or failure to perform our obligations under these terms where the delay or failure results from circumstances beyond our reasonable control, including but not limited to courier delays, extreme weather, strikes, or other events outside our control.