Express Gadgets Limited
At Express Gadgets Limited, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what your rights are.
We will never sell your personal data to any third party. We only collect and use the data that is necessary for the purposes set out in this policy and we take all appropriate steps to keep it secure.
If you have any questions about how we handle your personal data, please contact us at support@expressgadgetsltd.co.uk.
Express Gadgets Limited is the data controller for all personal data collected through this website and in connection with your orders, returns, and communications with us.
| Detail | Information |
|---|---|
| Company Name | Express Gadgets Limited |
| Registered Address | 665 Dewsbury Road, Leeds, England, LS11 5LF |
| Company Registration | Registered in England and Wales No. 11829743 |
| VAT Number | 316102453 |
| ICO Registration Number | ZC177355 |
| support@expressgadgetsltd.co.uk | |
| Phone | +44 7770 825370 |
| Website | www.expressgadgetsltd.co.uk |
Express Gadgets Limited is registered with the relevant UK data protection authority and operates in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect personal data in several ways. Some data you provide directly to us when you place an order, contact us via email, WhatsApp, phone or SMS, or browse our website. This includes data shared during order related communications such as delivery address updates, return requests, replacement queries and warranty claims. For certain processes such as confirming a delivery address for a return or replacement, we may contact you directly via email, WhatsApp, phone or SMS to collect or verify the necessary information. We may also collect personal data through any other communication channels or methods made available through our website or services from time to time for the order and related operation purpose.
Other data is collected automatically through the technical systems that run our website. Below is a full breakdown of what we collect.
| Type of Data | Examples |
|---|---|
| Identity Data | First name and last name |
| Contact Data | Email address, phone number, delivery address and billing address |
| Order Data | Items purchased, order value, order history and order reference numbers |
| Payment Data | Payment method used. We do not store your full card details. Payments are processed securely by Stripe. |
| Communications Data | Messages, emails, WhatsApp conversations or phone call records when you contact us for support, returns or warranty claims |
| Return and Warranty Data | Details of returned items, fault descriptions, photographs or videos submitted as evidence, and inspection outcomes |
| Type of Data | Examples |
|---|---|
| Technical Data | IP address, browser type and version, device type, operating system and time zone, collected as part of standard website operation |
| Checkout and Payment Cookies | Cookies set by our payment processor, Stripe, for fraud prevention and transaction security. See Section 9 for full details. |
We do not collect or process any special category data such as health information, racial or ethnic origin, political opinions, religious beliefs, biometric data or sexual orientation. We do not knowingly collect data from children under the age of 16. We do not currently use website analytics or marketing tracking tools.
We only use your personal data for specific, legitimate purposes. The table below sets out every way we use your data and the legal basis we rely on under UK GDPR.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Processing and fulfilling your order | Identity, contact, order and payment data | Contract |
| Arranging delivery of your order | Identity, contact and delivery address | Contract |
| Processing payments via Stripe | Payment and identity data | Contract |
| Sending order confirmation and dispatch notifications | Identity, contact and order data | Contract |
| Managing returns, refunds and warranty claims | Identity, contact, order and warranty data | Contract |
| Responding to customer service enquiries | Identity, contact and communications data | Contract and Legitimate Interests |
| Keeping transaction records for accounting and legal purposes | Identity, order and payment data | Legal Obligation |
| Preventing and detecting fraud during payment | Payment and technical data | Legitimate Interests |
| Complying with legal obligations | Any relevant data as required by law | Legal Obligation |
We will never use your personal data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a new reason, we will inform you and where required obtain your consent before doing so.
We collect your personal data through the following means:
We do not sell your personal data to any third party under any circumstances. We may share your data with carefully selected partners only where it is necessary to fulfil your order or meet our legal obligations. All third parties we work with are required to handle your data securely and in accordance with UK GDPR.
| Third Party | Purpose |
|---|---|
| Stripe | Payment processing and fraud prevention. Stripe is PCI DSS compliant and processes your payment securely. We do not store your full card details. See stripe.com/gb/privacy for Stripe's full privacy policy. |
| Royal Mail | Delivery of your order. We may share your name and delivery address with Royal Mail to fulfil your delivery. |
| DHL | Delivery of your order. We may share your name and delivery address with DHL to fulfil your delivery. |
| HMRC and regulatory bodies | We may be required by law to share certain data with HMRC, Trading Standards or other regulatory authorities. |
| Legal authorities | We may disclose your data if required to do so by law or court order, or to protect the rights, property or safety of Express Gadgets Limited or others. |
| Website and hosting provider | Our website platform and hosting provider may process technical data as part of operating our website infrastructure. |
We do not share your personal data with advertising networks, data brokers or any third party marketing companies. We do not currently use website analytics tools such as Google Analytics. If this changes in the future, we will update this policy accordingly.
This section addresses something specific to Express Gadgets Limited as a refurbished electronics retailer. When you return a device to us for a refund, replacement or warranty repair, that device may still contain your personal data, accounts, photographs, files or other personal information.
Our Returns, Refunds and Cancellation Policy asks you to remove all personal data and deactivate all account locks before returning any device. This protects your own data and helps us process your return efficiently.
If you are unable to remove your personal data before returning the device due to a fault, you must contact us before sending it back. On receipt of any returned device containing personal data, we will do the following:
Express Gadgets Limited cannot accept responsibility for personal data or lock left on returned devices where our return instructions have not been followed. We strongly recommend removing all personal data and accounts from any device before returning it to us.
We only keep your personal data for as long as it is necessary for the purpose it was collected, or as required by law. The table below sets out our data retention periods.
| Type of Data | Retention Period |
|---|---|
| Order and transaction records | 7 years from the date of the transaction as required by HMRC for tax and accounting purposes |
| Customer communications | 3 years from the date of the last communication or resolution of any dispute |
| Return and warranty records | 3 years from the date the return or warranty claim was resolved |
| Payment data | Processed by Stripe and not stored by us beyond what is necessary to complete your transaction |
| Marketing preferences | Until you withdraw consent or unsubscribe |
When your data is no longer required, we will securely delete or anonymise it so that it can no longer be used to identify you.
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data. You can exercise any of these rights at any time by contacting us at support@expressgadgetsltd.co.uk.
| Your Right | What It Means |
|---|---|
| Right of Access | You can request a copy of all personal data we hold about you. We will respond within one month. |
| Right to Rectification | You can ask us to correct any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | You can ask us to delete your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent. |
| Right to Restrict Processing | You can ask us to restrict how we use your data in certain circumstances, for example while a dispute is being resolved. |
| Right to Data Portability | You can request a copy of your personal data in a structured, commonly used, machine-readable format. |
| Right to Object | You can object to us processing your data on the basis of legitimate interests or for direct marketing purposes. |
| Right to Withdraw Consent | Where we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal. |
| Right to Complain | If you are not satisfied with how we handle your data, you have the right to complain to the relevant supervisory authority responsible for data protection in the United Kingdom. |
To exercise any of your rights, please contact us in writing at support@expressgadgetsltd.co.uk or by post to Express Gadgets Limited, 665 Dewsbury Road, Leeds, England, LS11 5LF. We may need to verify your identity before processing your request. We will respond within one month.
This section explains how Express Gadgets Limited uses cookies and similar tracking technologies on our website, expressgadgetsltd.co.uk.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work properly and to keep your browsing session secure. Cookies cannot harm your device and do not contain personally identifiable information on their own.
We currently use strictly necessary cookies only. These are essential for our website and checkout process to work correctly and cannot be switched off. They include:
We do not currently use analytics, performance, or marketing cookies. If this changes in the future, we will update this policy accordingly and, where required, request your consent before any new non-essential cookies are introduced.
The only third party cookies currently used on our website are set by Stripe, our secure payment processor, for fraud prevention and security purposes during payment processing. See stripe.com/gb/privacy for Stripe's privacy policy.
As we only use strictly necessary cookies that are essential for our website and checkout to function, no cookie consent banner is currently required on our website. You can still view and manage cookies through your browser settings at any time. Please note that blocking strictly necessary cookies may prevent you from completing a purchase on our website. For more information on managing cookies visit www.aboutcookies.org.
If we introduce analytics, performance or marketing cookies in the future, we will update this policy and add a cookie consent option to our website where required by law, allowing you to accept or decline non-essential cookies before they are used.
We take the security of your personal data seriously and have put appropriate technical and organisational measures in place to protect it against unauthorised access, loss, destruction or alteration. These include:
While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. If you have any reason to believe your interaction with us is no longer secure, please contact us immediately at support@expressgadgetsltd.co.uk.
We will only send you marketing communications such as promotional emails, special offers or product updates if you have explicitly opted in to receive them. We will never send unsolicited marketing messages.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email we send. Opting out of marketing will not affect transactional emails such as order confirmations, dispatch notifications or return updates.
Our website may contain links to third party websites, plug-ins and applications. Clicking those links may allow third parties to collect data about you. We do not control third party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
We review and update this Privacy and Cookie Policy from time to time to reflect changes in our business, the data we collect, or applicable law. Any significant changes will be notified on our website. The date at the top of this policy shows when it was last updated. We encourage you to check back periodically.
If you have any questions, concerns or requests about this policy or how we handle your personal data, please contact us using the details below.
The questions below cover the most common queries about how we handle your personal data. Refer to the relevant section above for full details.
We collect data you provide when placing an order such as your name, contact details, delivery address and payment information. We may also contact you via email, WhatsApp, phone or SMS to collect or verify information for order related purposes such as returns, replacements or address updates. See Section 2.
No. We will never sell your personal data to any third party under any circumstances. We only share it with partners who help us fulfil your order, such as Stripe for payments and Royal Mail or DHL for delivery. See Section 5.
All payments are processed securely by Stripe, which is PCI DSS compliant. We do not store your full card details on our systems. See Section 5 for more details on Stripe.
We currently use only strictly necessary cookies that are essential for our checkout to work, including cookies set by Stripe for fraud prevention during payment. We do not use analytics, performance or marketing cookies at this time. See Section 9.
No. Since we only use strictly necessary cookies, there is no cookie consent banner currently required on our website. If we introduce non-essential cookies in the future, we will add a consent option at that time. See Section 9.4.
We strongly advise removing all personal data and accounts from any device before returning it. If personal data is found on a returned device we will not access it beyond what is necessary and will securely wipe it as part of our process. See Section 6.
We may contact you to confirm delivery address details, process a return or replacement, handle a warranty claim, or for other order related purposes. We only collect the information necessary to complete the relevant process. See Section 2.
It depends on the type of data. Order and transaction records are kept for 7 years as required by HMRC. Customer communications are kept for 3 years. See Section 7 for the full retention table.
Yes. Under UK GDPR you have the right to access all personal data we hold about you. Contact us at support@expressgadgetsltd.co.uk and we will respond within one month. See Section 8.
Yes. You have the right to request erasure of your personal data in certain circumstances. Please note that some data must be kept by law for a minimum period such as transaction records for HMRC. Contact us at support@expressgadgetsltd.co.uk. See Section 8.
Yes. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us directly. This will not affect order confirmations or other service emails. See Section 11.
Please contact us first at support@expressgadgetsltd.co.uk and we will do our best to resolve your concern. If you remain unsatisfied, you have the right to raise your concern with the relevant data protection supervisory authority. See Section 14.