Express Gadgets Limited
Express Gadgets Limited offers free delivery on all orders within the United Kingdom. There is no minimum order value and no delivery charge at checkout — what you see is what you pay.
Every order is dispatched promptly and fully tracked from our facility to your door. You will receive your order confirmation and tracking details as soon as your order has been dispatched.
At Express Gadgets Limited, we aim to get your order to you as quickly and safely as possible. We process and dispatch all orders from our facility in Leeds and deliver to all addresses throughout the United Kingdom, including England, Wales, Scotland, and Northern Ireland.
Every product listed on our website clearly states the applicable delivery timeframe for that specific item. Delivery options vary by product and are displayed on each individual product listing at the time of purchase. Please check the product listing for the delivery timeframe before placing your order.
Please note that while we deliver to all UK addresses, certain remote or geographically non-standard areas — such as the Scottish Highlands, Scottish Islands, Northern Ireland (BT postcodes), the Isle of Wight, and other rural or isolated locations — may experience slightly longer delivery timeframes than our standard estimates. This is due to courier routing in these areas and is outside our direct control. For full details on delivery coverage please see Section 5.
We offer three delivery timeframe options, which are assigned to each product based on its nature, size, and availability. The applicable delivery option for each item is clearly displayed on the product listing page before you purchase.
| Delivery Option | Estimated Delivery | Details |
|---|---|---|
| Next Day Delivery | Next working day | Order before 2:00 PM — dispatched same working day, delivered next working day. Order after 2:00 PM — dispatched next working day, delivered the day after. Working days are Monday to Friday only. |
| 2 Working Days | Within 2 working days | Dispatched promptly and delivered within 2 working days of your order being placed. Applicable to selected items as displayed on the product listing. |
| 3–5 Working Days | Within 3–5 working days | Applies to specialist, high-value, or items requiring additional processing time. Estimated timeframe clearly displayed on the individual product listing. |
Our daily order cut-off time is 2:00 PM on working days (Monday to Friday, excluding Bank Holidays).
All orders are carefully packed at our Leeds facility before dispatch. We take care to ensure every item is securely packaged to protect it during transit. Once your order has been dispatched, you will receive a dispatch confirmation and tracking information via email, WhatsApp, SMS, or a combination of these, using the contact details provided at the time of purchase.
Express Gadgets Limited uses Royal Mail and DHL as our primary courier partners. Both services offer fully tracked delivery, ensuring your order can be monitored from dispatch to delivery.
We reserve the right to choose which courier service we use for each individual order at our sole discretion, based on the nature of the item, delivery timeframe, and operational requirements. The courier used for your order may vary and is not fixed to a specific service. We may change our courier partners at any time without prior notice, provided that the delivery timeframe displayed on your product listing at the time of purchase is met.
| Courier | Service Details |
|---|---|
| Royal Mail | Fully tracked delivery service. Suitable for a wide range of item sizes and weights. Tracking available at www.royalmail.com/track-your-item |
| DHL | Fully tracked express delivery service. Used for larger, higher-value, or time-sensitive items. Tracking available at www.dhl.com/gb-en/home/tracking |
Express Gadgets Limited does not accept requests to use a specific courier or delivery service chosen by the customer. We are unable to accommodate customer-preferred courier services for any order. Our courier selection is made entirely at our sole discretion to ensure the safe and timely delivery of your order.
Once your order has been successfully placed and payment confirmed, you will receive an order confirmation via email or WhatsApp, or a combination of both. This confirmation will include your order details and the item purchased details.
Please ensure that the contact details and delivery address you provide at checkout are accurate and complete. Express Gadgets Limited cannot accept responsibility for failed or delayed deliveries caused by incorrect or incomplete address information provided at the time of purchase.
If you need to change your delivery address after placing an order, please contact us immediately via WhatsApp, phone, or email. If your order has not yet been dispatched, we will do our best to update the address before it leaves our facility.
Once your order has been dispatched, we are unable to change or redirect the delivery address on our end. In this case, the following options are available to you:
In all cases, please contact us first before taking any action so that we are fully aware of the situation and can assist and guide you wherever possible. We will note and track the matter from the point you inform us. Moreover, if we become aware of any issue with your delivery before you do, we will promptly inform you via WhatsApp, SMS, or email and begin tracking the matter on your behalf without delay.
Once your order has been dispatched, you will receive a dispatch confirmation and your tracking reference number via email, WhatsApp, SMS, or a combination of these. You can use your tracking reference to monitor the progress of your delivery directly through the courier's website or app.
If you have not received your dispatch confirmation or tracking information on time, please contact us via WhatsApp or email and we will investigate immediately.
Express Gadgets Limited delivers to all addresses within the United Kingdom. We do not offer international shipping or delivery to addresses outside of the UK.
We deliver to all standard UK addresses as part of our free delivery service, including England, Wales, Scotland, and Northern Ireland. However, please be aware that certain remote or geographically non-standard areas may experience longer delivery timeframes than our standard estimates. These areas may include but are not limited to:
Deliveries to these areas are fully covered under our free delivery service and will be dispatched in the same way as all other orders. The delivery timeframe may simply take longer than standard due to courier routing in these areas. Where possible, we will notify you if we anticipate a delay beyond the standard timeframe displayed on your product listing.
Please note that Express Gadgets Limited does not offer a collection service. All orders are dispatched and delivered via our courier partners. We do not operate a walk-in store or collection point and customers are not able to collect orders in person from our facility.
If you have any concerns about delivery to your specific address or postcode, please feel free to contact us before placing your order and we will be happy to advise.
If our courier is unable to deliver your order because no one is available at the delivery address, the following process applies depending on the courier used for your order.
If your parcel is returned to us by our courier following failed or missed delivery attempts, we will contact you promptly via WhatsApp, SMS, or email to discuss your options:
Please note that where a parcel is returned to us by the courier following failed delivery attempts, Express Gadgets Limited reserves the right to deduct the original outbound delivery cost from your refund. This situation arises where the customer was not present at the delivery address to accept the parcel and did not make arrangements to rebook or collect it within the courier's retention period, resulting in the parcel being returned to us. The outbound delivery cost is paid by us to the courier at the point of dispatch and is non-recoverable once the order has been sent. A deduction will not always apply — it is made at our discretion and only where the outbound delivery cost is significant. Any deduction made will be clearly communicated to you in writing before your refund is processed, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you are able to arrange redelivery or collection directly with the courier using your tracking number before the parcel is returned to us, we encourage you to do so. Please contact us if you need assistance.
For full details on returns and refunds relating to failed deliveries, please refer to our Returns, Refunds & Cancellation Policy at expressgadgetsltd.co.uk/returns.
Express Gadgets Limited will always endeavour to meet the delivery timeframe displayed on your product listing at the time of purchase. However, on rare occasions, delays may occur due to circumstances outside our control.
If we become aware of a delay affecting your order, we will notify you as soon as possible via WhatsApp, SMS, or email and will do our best to investigate the situation with our courier on your behalf.
If you have not received your order within the delivery timeframe displayed on your product listing, please contact us immediately via WhatsApp, phone, or email. We encourage you to let us know as soon as the expected delivery date has passed so that we can log the matter, begin tracking your order with the courier, and keep a full record of the situation from the outset. The sooner you contact us, the sooner we can begin investigating on your behalf.
Please be aware that courier companies have a mandatory waiting period before a parcel can be officially declared as delayed or lost and a formal claim can be raised. As a result, in cases of significant delay we may need to allow a period of up to 10 working days after the expected delivery date to pass before we are able to officially raise a claim with the courier or issue a replacement or refund.
We understand this can be frustrating and we will keep you fully informed throughout the process via WhatsApp, SMS, or email. Once the 10 working day period has passed and a claim has been raised, we will resolve your case as quickly as possible — either by arranging a replacement dispatch or issuing a full refund to your original payment method.
If your item arrives showing signs of damage that may have occurred during transit, please contact us immediately upon delivery — ideally on the same day and no later than 24 hours after the delivery is made.
Immediate reporting is essential. Transit damage can only be verified at the point of delivery and inspection. Any damage reported after 24 hours cannot be attributed to transit and will be assessed under our standard return condition policy.
For full details on how we handle transit damage, Dead on Arrival (DOA) items, and your rights in these situations, please refer to Section 8.1 of our Returns, Refunds & Cancellation Policy at expressgadgetsltd.co.uk/returns.
For all delivery queries, tracking assistance, or questions about your order, please contact us using the details below. Email is our primary and fastest response channel.
The questions below cover the most common queries about our shipping and delivery process. Refer to the relevant section above for full details.
Delivery is completely free on all orders within the United Kingdom. There is no minimum order value and no delivery charge at checkout. See Section 1.
Orders placed before 2:00 PM on a working day are dispatched the same day. Orders placed after 2:00 PM are dispatched the next working day. Working days are Monday to Friday, excluding Bank Holidays. See Section 2.
We offer three delivery options — Next Day, 2 Working Days, and 3–5 Working Days. The applicable option for each item is clearly displayed on the product listing page before you purchase. See Section 2.
We use Royal Mail and DHL as our primary couriers. The courier used for your specific order is chosen at our sole discretion based on the item and delivery requirements. We may change couriers at any time. We do not accept requests to use a specific courier preferred by the customer. See Section 3.
Yes. Once your order has been dispatched, you will receive a dispatch confirmation and tracking reference number via email, WhatsApp, SMS, or a combination of these. You can track your order on the Royal Mail website (www.royalmail.com/track-your-item) or DHL website (www.dhl.com/gb-en/home/tracking.html). See Section 4.3.
Yes. Once your order is placed and payment confirmed, you will receive an order confirmation via email, WhatsApp, or both. Please ensure your contact details and delivery address are correct at checkout. See Section 4.1.
Please contact us immediately via WhatsApp, phone, or email as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. Once dispatched, we are unable to change the address on our end. Your options are: accept delivery at the original address; request return to sender (not always possible — depends on the courier and delivery stage); or rebook or redirect delivery directly with the courier using your tracking reference. Please always contact us first so we can log the matter and assist you. See Section 4.2.
No. We deliver to UK addresses only. We do not offer international shipping or delivery outside of the United Kingdom. See Section 5.
Yes — we deliver to all UK addresses including Northern Ireland (BT postcodes), Scotland, the Isle of Wight, and all other areas of England and Wales. Please note that deliveries to remote or geographically non-standard areas may take slightly longer than our standard timeframes due to courier routing. See Section 5.
Usually, Royal Mail will attempt redelivery the next working day and leave a 'Something for You' card. DHL may make up to two attempts and may hold the parcel at a local Service Point for collection. If the parcel is returned to us, we will contact you to arrange redelivery or a refund. You can also rebook delivery directly with the courier using your tracking number. See Section 6.
First, check your tracking information using the reference sent to you after dispatch. If your tracking shows the parcel has been delivered but you have not received it, or if tracking shows no movement for more than 2 working days, please contact us immediately via WhatsApp or email and we will investigate with the courier on your behalf. See Section 7.
Contact us immediately — ideally on the same day, no later than 24 hours after delivery. Transit damage reported after 24 hours cannot be attributed to shipping. Contact us via email, whatsApp on +44 7770 825370 straight away. For full details see our Returns, Refunds & Cancellation Policy at expressgadgetsltd.co.uk/returns.
No. We do not accept requests to use a customer-preferred courier or delivery service. Our courier is chosen at our sole discretion. See Section 3.3.
If you have not received your order within the delivery timeframe shown on your product listing, please contact us immediately. We will log and begin tracking the matter with the courier. Please note that courier companies have a mandatory waiting period — we may need to allow up to 10 working days after the expected delivery date before a formal claim can be raised. We will keep you fully informed and resolve your case as quickly as possible. See Section 7.