Secure Payments, Simple Process

Payment is taken in full at the point you place your order. Your order will not be processed or dispatched until payment has been successfully received and confirmed by Stripe.

Once your payment is successful, you will receive an order confirmation via email, WhatsApp, or a combination of both, confirming your order details and that payment has been received.

If your payment is declined or fails for any reason, your order will not be processed. You will be notified of this at checkout and you are welcome to try again or use an alternative payment method.

All payments made on our website are processed securely by Stripe, one of the world's leading payment processors. Stripe is fully PCI DSS compliant, which is the highest level of security certification in the payments industry.

When you enter your card details at checkout, that information is sent directly and securely to Stripe. It does not pass through or get stored on our own systems. We never see or store your full card number, expiry date, or security code.

Stripe also applies its own fraud prevention and security checks to every transaction to help protect both you and us against fraudulent activity.

All prices on our website are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable, unless stated otherwise on the product listing.

We make every effort to ensure that prices displayed on our website are accurate. However, in the rare event that a pricing error occurs, we reserve the right to correct the error and will contact you before processing your order if this affects you. You will always be given the option to confirm you wish to proceed at the corrected price, or to cancel your order for a full refund.

If your payment is declined at checkout, this is determined by your card issuer or bank, not by Express Gadgets Limited. Common reasons for a declined payment include insufficient funds, incorrect card details being entered, or your bank's own fraud prevention checks.

If your payment is declined, please check your card details are entered correctly and try again, or contact your bank for further information. You are also welcome to try an alternative payment method or contact us if you continue to experience issues.

Where return postage reimbursement applies under our Returns, Refunds and Cancellation Policy, this cannot be processed through Stripe as it falls outside the scope of the original transaction. In these cases, we will contact you via WhatsApp, SMS, or email to arrange a separate payment by bank transfer or PayPal, based on the details you provide.

We will always confirm the amount and method of any such payment with you in writing before it is made. For full details on return postage reimbursement, please see our Returns, Refunds and Cancellation Policy.

All refunds are issued to the original payment method used at the time of purchase. We do not normally process refunds to a different card, account, or payment method. On the rare occasion where this may be necessary, it may be done with your written consent.

Once a refund has been approved and processed by us, please allow 5 to 10 business days for the refund to appear on your statement for card payments including Visa, Mastercard, Apple Pay and Google Pay, or 3 to 5 business days for PayPal. These timeframes begin from the date we initiate the refund and are subject to your bank or card issuer's own processing times, which are outside our control.

For full details on our refund process, including how deductions may apply in certain circumstances, please see our Returns, Refunds and Cancellation Policy.